Yesterday I took my new funky red (albeit unusable) keyboard back to my local computer equipment shop. When I told the guy at the counter I wanted to return it, he said "no problem, would you like to exchange it or have a refund?". There was no hassle at all.
I mentioned that I really needed a new keyboard but this one that my daughter had got for me was OK for typing a small amount but I spend too much time as it is behind my keyboard without having to battle with pressing keys down hard! The keyboard was one of those rubber things that you can fold up - looks great but not so practical. He said he quite understood and led me off to the rack with keyboards.... we chose a really nice one, plain and simple and practical. He gave some good advice, was very pleasant, and I didn't feel rushed or pressured.
So, I walked out of the shop with a keyboard, a new mouse, a new USB hub and a really cool printer/scanner combo. Not bad for a returned keyboard!
An aside: I really did need all those things - I have put off getting a new mouse for ages and my daughter is moving out of my home office and taking her equipment with her. So, I do need my own printer etc. My idea of emailing documents for printing to Lisa met with not an awful lot of humour *grin* .
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