And why is it full? Certainly the room rates are competitive and possibly a bit more than other B and B’s so it is not cut rate prices. I think it is because Carl offers, and genuinely believes in, really good service that makes people want to be there and come back for return visits.
The rooms are great, well furnished (a guest said “very tasteful”), well decorated, they are inspected everyday to make sure the clocks are set to the correct time, all plugs are plugged in, the soap is facing the correct way, no dust bunnies under the beds, brochures lined up, bar fridge full and so on. The linen and towels are top quality and you can have fresh towels every day if you want. There is almost every TV channel available. The garden is spotless, the outside entertainment area is comfy and a nice place to sit, the TV is turned on, seats and tables dusted and lined up, pool glistening and deck chairs by the pool. The breakfast tables are laid out on time and everything you need is there.
There are large containers of cereals – 4 types, 3 flavours of yoghurt, fresh fruit salad, and large jugs of milk, tea (many different types and flavours) and coffee, 3 large jugs of juice and then the large English breakfast, toast and marmalade. There are waiters for the tables and if you ate everything you would have to push yourself away from the table. The bowls and jugs are continuously filled so you never feel that you are taking the last glass of OJ or scoop of yoghurt.
There is always an air of plenty. And the guests are well looked after and made to feel special – pampered even!
I guess this is why Carl has such a successful business – nothing like a good old fashioned bit of customer service.
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