More Bang for my Bucks

With all the gloom and doom at present about global financial crises, high food prices, local financial crises, high inflation, high interest rates, load shedding, potential water crisis, Zimbabwe elections and high petrol prices I have found myself getting a bit miffed at spending good money on mediocre or bad service and receiving sometimes downright bad attitude from cashiers at the local supermarket.

And whilst we have the whole litany of doom and gloom items (see above and add your own), isn’t this the time to work on service and create a customer experience that delights.

People still have money to spend and it is not the restaurant or clothing store down the road that is the competition – it is actually the doom and gloom items like high interest and inflation rates that is the competition. Our restaurants and stores need to understand this and keep me coming back by making me feel that my money is well spent. I want to feel that I am a valued customer, I am getting value for money and I am getting good service.

I want more bang for my bucks.